If you take the time to teach your customers how to correctly operate washer and dryer sets at your coin-op laundry business, it helps prevent undesired breakdowns, repairs, and excessive maintenance on your machines. Helping people also builds a business relationship with your clients because it tells them you care about your customers and want to help. In addition, happy customers are free advertising for your business. They will recommend your laundromat to their friends, coworkers, and relatives.
The first step to teaching is to instruct your employees on proper machine operation and encourage them to interact regularly with your customers. All the attendant has to do is ask customers, as they are wiping out machines and walking around the laundromat, whether they have any questions about how to use the washer or dryer or need help. If a customer says they need help, then the attendant can spend time with them teaching them various techniques and sharing useful laundry tips.
If the customer declines the offer for help, the attendant should still evaluate whether the person is doing laundry correctly. If they notice the customer is overloading a machine with clothes, they could simply point out the clothes will not get clean, and suggest using a larger capacity machine. Taking time out to help customers goes a long way to ensuring they return to your laundromat the next time they need to do laundry. For additional ideas or suggestions, or help finding laundry sets for your business, feel free to call us at 800-875-1533.
